Privacy Policy

Last Updated: December 19, 2024

1. Introduction

Welcome to Lumino Solution ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer segmentation application for Shopify stores. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

When you use our Shopify application, we collect and process the following types of information:

2.1 Store Data from Shopify

• Customer information (names, email addresses, purchase history)
• Order data (transaction amounts, dates, product details)
• Product information (names, prices, categories)

2.2 Account Information

• Your name and email address
• Shopify store URL and basic store information
• Authentication tokens (securely encrypted)
• Usage analytics and app interaction data

2.3 Technical Information

• IP addresses and browser information
• Device identifiers and usage patterns
• Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Customer Segmentation: Processing your store data using K-means clustering algorithms to identify customer segments
• AI-Powered Insights: Generating actionable strategies and recommendations for each customer segment
• Service Delivery: Providing you with analytics dashboards and visualization tools
• Account Management: Managing your subscription and providing customer support
• Service Improvement: Analyzing usage patterns to enhance our application features
• Security: Protecting against fraud, unauthorized access, and security threats

4. Data Processing and Storage

We employ industry-standard security measures to protect your data:

• SSL Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Data is stored in encrypted databases with restricted access
• Access Controls: Only authorized personnel have access to your data
• Regular Audits: We conduct regular security assessments and vulnerability testing

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our application (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. GDPR Compliance and Your Rights

If you are located in the European Economic Area (EEA), you have the following rights under GDPR:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your subscription is active
• Store data is retained for up to 90 days after subscription cancellation
• Aggregated and anonymized data may be retained for analytical purposes
• Legal and compliance records are retained as required by law

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other lawful transfer mechanisms under GDPR

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic app functionality
• Analytics Cookies: Help us understand how you use our app
• Preference Cookies: Remember your settings and preferences

10. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a notice within our application

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us: